Multimodal Experiences
Engage customers where they are
Combine phone and digital experiences simultaneously to solve complex problems that typically require human intervention.
AI operations for real enterprises
TrueServe AI experiences.
Design voice, chat, multimodal agents, copilots, and background workflows in an intuitive visual canvas. Run them on the models and technology stacks your organization already trusts.
GenesysAmazon ConnectFive9WebexSalesforceAmazonAzureGCPOn-premiseOpenAIGeminiAnthropicBedrock / Vertex AISelf-Hosted
Comes with the wheels on
Leverage core competencies with minimal configuration needed
Our platform includes several core functional differentiators that work out-of-the-box to deliver agents that deliver in the real world.
Realtime Voice Translation
Connect globally
Empower humans to engage with customers with automated voice translation across dozens of languages. All through the server, no software installation needed.
AI Agents
Digital workforce for the real world
Deliver massively scalable agentic workers that connect to customers on their channels of choice, integrated with backend systems to deliver results.
Copilots
Empower humans
Provide human workers with integrated, dedicated AI assistants that can listen on conversations to provide coaching and knowledge, answer complex questions, and proactively deliver the details and briefings that representatives need at their fingertips to be successful.
Point-and-click agent design
Empower teams to design and manage their AI workforce
TrueServe brings agent design, workflow automation, rapid testing, and deployment controls into one shared workspace.
Build AI with clicks, not code
Edit prompts, tools, voices and logic, test in real-time, manage versions, and keep delivery teams aligned.
Bring-Your-Own-Model
Use any model
OpenAI, Anthropic, Gemini, Hyperscaler-enabled, and self-hosted models can be used interchangeably.
Dedicated Channel Integrations
Connects to major CCaaS platforms
Native paths for the platforms that already carry your customer conversations.
Workflows
Automate backend work too.
Implement rich logic with inline agentic steps to power complex automations and expose them as tools for agents or integrate them directly with external systems.
Human-in-the-Loop
Keep people in control.
Supervise, approve, nudge, and audit without forcing a live takeover of an interaction. Provides self-checkout model management of AI workforces.
All-in-one Agentic Platform for real AI
We've solved the hard stuff so you can focus on driving AI value
TrueServe lets designers and engineers iterate faster to get to value-driving AI with less cycles.
Flexible Paradigms
Mix and match different AI technologies like Speech-to-Speech, Structured Analysis, Translation and more to deliver novel AI experiences. Run multiple prompts in tandem, as subagents, or as a mix of the two.
Background Agents
Build background agentic workflows that automate processes like email translation, document analysis, and workload triage and classification. Trigger scalable workflows through APIs, scheduled batches, or direct integrations with event-enabled platforms like Salesforce, AWS, and GCP.
Rapid Iteration
Changes save automatically and are immediately available for testing in the editor allowing for tools and prompts to be modified and evaluated on the fly to figure out what works faster.
Operational Guardrails
Versioning, A/B testing, full audit trails, and automated fallbacks in the case of provider outages enable organizations to deliver trustworthy, reliable AI.
Supervised autonomy
Design the call, the work, and the escalation as one system.
A human rep can watch live conversations, guide the next AI turn and approve risky actions - even across languages they do not personally speak.
Intelligently pull in human supervisors when needed
AI agents can automatically alert human supervisors and ask for oversight and explicit approvals when the conversation veers into higher risk or regulated territory.
AI-led, Human-supported engagement model
AI agents continue to own the conversation but connected supervisors can use a background chat to nudge and guide the AI, direct it to ask follow-up questions, and ultimately drive it to perform specific actions, even across a language boundary seamlessly.
Let AI manage internal and external handoffs
When human escalation is needed, either internally or externally, AI can stay on the line or perform an outbound call, navigate IVRs, stay on hold, and interact with the human or agent that answers to collect and convey details as needed. AIs can then reconnect with original callers once ready to patch them through, or provide a validated response.
Template library
Hit the ground running with a library of agents
Start with a template agent, use AI to generate an agent from a description, or build from scratch.
Agent Templates
Start with a proven baseline
Leverage baseline agent templates that establish the right architecture and technology choices for an enterprise-grade experience.
Prompt Templates
Behaviors, Guardrails, and Processes for numerous industries
Insert snippets from our prompt library to instill specific behaviors, enforce established guardrails, or direct known industry standard procedures.
AI-First Building
Let AI build your AI
Give the built-in AI assistant a description of the agent you need and it will build a solid foundation that you can then iterate on alongside the integrated AI assistant.
Your infrastructure, your controls
Run TrueServe where your enterprise already operates.
Deploy into your cloud or cluster, connect managed services, and scale volume without moving customer data into a separate platform.
Hyperscalers
Run on your existing cloud
Runs on AWS, Azure, or GCP and natively supports their managed offerings for storage, databases, and secrets management.
On-Premise
Host it yourself
Deploy to your own hardware using Kubernetes for peace of mind and full control over scaling and behavior.
FedRAMP Supported
Run on Government Clouds and Air-gapped Environments
Use FedRAMP certified cloud offerings with locally hosted models for a fully insulated AI platform.
Platform services
Know what runs behind each AI experience.
TrueServe is a set of runtime, workflow, integration, and data services that can run together in your cloud or cluster.
Authoring and control
AI Manager
Teams define agents, workflows, integrations, tools, catalogs, and policies in one governed workspace.
Publishes configuration
Versioned definitions
Runtime services read the selected agent version, tenant settings, secrets, and channel-specific tuning.
Channels and media
Contact center, SIP, RTP, WebRTC, chat, and messaging transports enter through adapters.
AI Orchestrator
Builds the live STT, model, tool, translation, handoff, and TTS pipeline for the selected agent.
Customer and agent surfaces
Audio, chat frames, A2UI renders, supervisor context, and handoffs return to the channel.
Agent Host
Executes governed tools, MCP calls, workflow triggers, transfers, and sandboxed actions.
Knowledge and UI
Provides retrieval, reusable multimodal components, catalog bundles, and A2UI surfaces.
Conversation API
Persists transcript, state, attachments, events, recordings, and UI frames for live and async work.
Async Agent
Runs durable workflows for classification, extraction, routing, review, scoring, and follow-up work.
Operations foundation
Platform Support Services
Status, event publishing, config sync, and sandboxed runners keep deployments observable, synchronized, and controlled.
Live sessions stay fast because the orchestrator owns the active media path while tools, records, knowledge, and background work run through specialized services.
Authoring AI Manager The visual workspace for agents, workflows, integrations, tools, catalogs, tenants, users, and permissions.
What it does
Hosts the agent builder, workflow canvas, test calls, integration setup, catalog management, and governed admin surfaces.
Used when
Teams design, test, publish, debug, or manage AI workers and the integrations they depend on.
Core services
Real-time runtime AI Orchestrator Builds and runs the live voice or chat pipeline from the selected agent version.
What it does
Constructs STT, LLM, TTS, tool, subagent, translation, and handoff pipelines, then streams frames until the session ends.
Used when
A customer or employee starts a live call, chat, copilot session, or model-to-model service path.
Core services
Background automation Async Agent Executes durable LangGraph workflows for work that does not need to happen inside a live media session.
What it does
Runs classification, extraction, translation, Salesforce work, HTTP calls, human review, notifications, subworkflows, batches, and scheduled jobs.
Used when
Email, document, CRM, batch, lifecycle, or webhook events need multi-step AI work with checkpoints and retries.
Core services
Governed tools Agent Host Runs the tool gateway so models request actions without executing tool code inside the real-time runtime.
What it does
Dispatches HTTP, Python sandbox, MCP proxy, workflow, transfer, and host-action tools with tenant-scoped secrets and policy.
Used when
Agents need systems access, workflow triggers, external MCP tools, warm handoffs, or controlled code execution.
Core services
Channels and media Connectors and Media Proxy Normalize contact-center, SIP, RTP, WebRTC, and messaging transports into TrueServe sessions.
What it does
Terminates vendor streams, converts codecs, mixes audio, controls calls, and bridges channel protocols into the orchestrator.
Used when
TrueServe connects to Genesys, Webex, Five9, Amazon Connect, Salesforce, Teams, SIP, or browser-based WebRTC.
Core services
Conversation record Conversation API Stores live session state, transcripts, frame streams, UI events, lifecycle events, and attachments.
What it does
Persists conversations and messages, streams assistant frames to surfaces, and fans lifecycle events to workflows and analytics.
Used when
A live or async experience needs transcript history, event replay, A2UI rendering, or downstream analytics signals.
Core services
Knowledge and UI Knowledge Engine and Catalog Builder Provide search, reusable multimodal UI components, tenant-editable catalogs, and publishable A2UI bundles.
What it does
Indexes knowledge, compiles A2UI components, stores bundles, and restores tenant catalog workspaces when teams need to edit UI tools.
Used when
Agents need retrieval, rich UI surfaces, governed reusable components, or tenant-specific component libraries.
Core services
Operations support Platform Support Services Keep the deployment observable, synchronized, and safe for sandboxed execution across environments.
What it does
Publishes health, fans database events across clouds, replicates config, and runs untrusted Python or workspace tools in sandboxes.
Used when
Operators need health checks, event forwarding, config sync, and controlled local-tool execution for agents or workflows.
Core services
Build a working agent.
Bring the approved model, contact center, and cloud. TrueServe gives service teams a design layer they can operate.